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1 Q. Can I use a credit card to get cash in Cambodia ?
A.
Yes, but it gets more difficult the further you are
from the cities.
Siem
Reap,
Phnom Penh City and other centres have ATMs that accept
the main cards, but only dispense local currency. Be
warned that all credit card transactions in Vietnam
are subject to a 3% surcharge (3.9% for Amex |
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2 Q. Can I pay by credit card in Cambodia?
A.
Yes, but only in a few places. In cities, large
hotels, international restaurants and some souvenir
shops take Visa or MasterCard, but it is not wise to
rely upon it as a method of payment. |
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3 Q. What about travellers’ cheques?
A.
Travellers’ cheques and cash in any international
currency can be changed at all major banks. Some
hotels will accept travellers’ cheques.
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4 Q. What are the levels of commission for changing
money in Cambodia ?
A. All
credit card transactions in Vietnam are subject to a
surcharge. Charges for other transactions vary: we
will supply full details on request. There is no
commission on excanging ‘hard’ currency. |
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5 Q. Where can I change my currency into local
currency?
A.
At the airport, in banks, or in shops licensed to sell
gold - exchange rates are very similar. Steer clear of
street moneychangers - the exchange rate will be no
better, and being given forged notes is a risk.
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6 Q. What if I have a lot of local currency left over
when I leave?
A.
You can change local currency back to the currency you
entered with by showing the yellow customs slip that
you were given on arrival. The amount you take out
must be less than the original amount you brought in. |
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7.Q Are children charged the full room rate?
Rates are
normally reduced for children under the age of 12
years. |
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8 Q. Are there any hidden cost or extra charges?
Good
question! Most of our tours include all transport,
meals, accommodation and much of arrangement and
service you will need in the tour the cost is a little
to spend. Read though the inclusion, exclusion portion
and you will find more specific about it. Compare our
quality, inclusions and daily rates our holidays offer
good value for money. |
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10 Q. What level of comfort can I expect?
It may
vary from one trip to another pending on what trip you
are following. On all our trekking trips we stay
overnight at local family in hilly and mountainous
area. All your gear will carried , your meals are
prepared. Of course we will use also comfortable hotel
with local quaint whenever available. On beach escape
and touring holidays we stay in local hotels with
fully supported staffs and amenities. All you have to
do is enjoy yourself. |
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11 Q. What the accommodation like?
A :
Hotels range from budget to five-star.While Deluxe
properties are located only in the major cities, the
charm, and quaint local family run accommodations with
varying levels of private facilities can be found
through out the country. Vilacatravel constantly stays
abreast of hotel developments in order to offer our
clients the best available and most preferred lodging
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12 Q. How safe is it?
Above
all, your well-being is of paramount importance on all
our trips. Every aspect of your adventure is
constantly reviewed by our local staff and our expert
guides are fully conversant with the demands of
traveling in remote and isolated regions. |
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13 Q. What about travel insurance?
Travel
insurance is compulsory for any participant. It is
advised that all travelers should have travel
insurance covered before your departure. This will be
really helpful in case of medical emergency
evacuation. It is with go safe. The travel insurance
will cover against Hospital and Medical expenses, the
cover relates to expenses as a consequence of
accidents occurring to the bearer during the period
of Insurance and/or unforeseen illnesses which arise
during that period as well. |
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14 Q. Do I need to have some vaccine shots before the
trip?
No
vaccinations are officially required by the Vietnamese
authorities, however immunization against cholera,
hepatitis, typhoid, tetanus, polio and Japanese
encephalitis is advised. Please consult your doctors
for further medical advice. Also plan to bring
mosquito repellent. Wearing long-sleeved shirts and
slacks from dusk onward and avoiding perfume is also
recommended. In addition to an ample supply of any
prescription drugs you are taking ( and a prescription
which can be filled in case your pills go missing )
bring medicines for: Headaches, diarrhoea,
constipation, insect bites, sore throats, eye drops,
cuts, etc. Medical standards outside Hanoi and Saigon,
Siemriep and Luangprabang are lower that those found
in western countries. |
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15 Q. What about the food?
Your good
health is a top priority on all our trips. We are
therefore fully aware of the healthy appetites that
build up when trekking, kayaking or touring and
provide tasty and varied meals with plenty of fresh
ingredients. All our food is prepared by genius cooks
who ensure high standards of hygiene and who serve a
sensible combination of local and Western dishes. . We
also cater for vegetarians, and none-seafood
individuals. Whereas sometimes you have to choose your
own meals, eat only the well cooked food at decent
hotels and restaurants. While snacks may be offered
for sale else where, one never knows the condition
under which they were prepared nor the health of the
food handlers. You may want to bring along dried
fruits and other "comfort" for the bus ride ( there is
a " dining car" on the train which serves drinks and
light meals). |
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16 Q. Who is my guide?
Positive
feedback from our clients validates our policy of
employing local people as guide. Our guides are
open-minded, qualified and enthusiastic young people
who can accommodate your travel needs and provide you
- the traveler, with first-hand knowledge of local
history and culture. They are also curious about
foreign culture and are keen to engage in cultural
exchange with visitors. They are there to make your
trip a success |
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17 Q. What about Responsible Travel?
We are
highly committed in the friendly environment
operation. Our style of travel is " environmentally,
culturally and socially responsible - we call this
'Responsible Travel'. It involves working closely with
local people and, where possible, training local
people as trip guide and staff about how to protect
the environment and decisions that affect their
future. This is our mission to conserve the areas we
visit, keep them intact and unspoilt by tourism and
bring positive benefits to local communities. |
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18 Q.
Can I organize my own group?
Our
website is just the starting point. If the specified
trips are not suitable, or you don't want to follow
the same itinerary, we would be happy to come up with
a program to suit your travel interests. This service
is available to any individual, family or group. We
regularly organize tailor-made holidays for families,
groups of friends, schools, clubs, societies,
associations and special interest groups. We're happy
to be of any assistance in planning and making your
trip as you've ever wanted it to be! |
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19 Q. What is included in my trip?
Pending
on specific trip our inclusions may vary from trip to
trip, as an indication we include accommodation in
clean, friendly located hotels with local character
where possible on a double/ twin shared basis with
daily breakfast; all transfers & transportation
including boat ride, train journey if any; experienced
English speaking guide; domestic flights where
specified in the itinerary; food as stated in the
trip; other specific arrangement for special interest
tours.
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20 Q. How can I make a booking?
Booking
can be actually made on line. Once you are interested
in the trip, you then can go ahead and sign up the
tour by sending us by fax the completed reservation
form so that we could process your booking. In case
you won't find any option that matches your
expectation or you want to follow your own itinerary,
then do not hesitate to fill the customized trip form
and forward it to us. We will work it out and tailor
your trip to just what you long for. |
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21 Q. How can I apply for a visa?
Visitors
must obtain visa approval prior to entry. We offer the
visa approval service. The procedure can be summarized
as follow:
(1) Passport details and arrival , departure dates are
to send to us no later than 14 day prior to your
departure. ( You can send by email, fax or snail mail;
we need: full name as stated in passport, gender, date
of birth, passport number, expiry date, nationality,
arrival & departure date, place to receive your
visa-please advise which Vietnamese Embassy or
Consulate where your want to get your visa stamped)
(2) We then go ahead and submits these details to the
Vietnamese Immigration Department.
(3) The Immigration Department will confirm us of visa
approval and send it by fax/telex approval to the
Embassy or Consulate in the country of visitors'
residence.
(4) We send you the approval document via email.
(5) You bring your passports & 2 passport sized photos
to Vietnamese embassy to get the visa stamped ( stamp
fee will be paid by yourselves).
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22 Q. How often do you cancel a trip?
As a
general rule, unless otherwise stated, our policy is
that all cancellation must be informed in writing
either by email or fax. Cancellations will be charged
as follows:
- More than 60 days prior to trip departure. No
charge, however 100$US deposit is non- refundable.
- 14 days before arrival: 10% charge
- 13-7 days before arrival: 40% charge
- 6-3 days before arrival: 60% charge
- 2 days before arrival: 100% charge |
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23 Q. How can I get more information?
You can
tell us more about your requirement. We can provide
you with comprehensive, useful and most up to date
information by fax or email. Our friendly and
professional staff have in depth local knowledge and
experience of the trips we offer and can provide
helpful advice and practical travel tips. They are
pleased to help you or your travel agent select your
holiday. This is one reason why most our passengers
join us through personal referrals or have had a great
experience with us before |
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24 Q. When is the best time to travel Vietnam,Laos and
Cambodia?
Vietnam :
The climate in Ho Chi Minh City and elsewhere in the
south is hottest and most humid in March and April.
The dry season runs from November to April and the
rainy season from May to October. In the north, the
wet season is from May to September; December to March
are the driest months.
Cambodia :
The climate is tropical with three seasons. The most
pleasant being the dry season from November to
February when temperatures are cooler. The hot season
lasts from March to May with average temperatures in
the high 90s. The monsoon season, which is both hot
and humid, is from June to October. The wettest months
are August to September.
Laos :
The rainy season lasts from May through October with
hot and humid weather. The dry season begins in
November with cool temperatures giving way to hot and
dry weather from April through May when the
temperature is very hot.
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